Refund policy
This policy applies to all orders placed at GildedShimmerSoaps.com. By placing an order, you agree to the terms below.
Damaged or defective items
We take great care in packaging every order, but if your item arrives damaged or defective, we will make it right with a free replacement.
To request a replacement, please contact us within 7 days of delivery with:
- Your order number
- A photo of the damaged or defective item
- A brief description of the issue
Requests submitted after 7 days of the delivery date may not be eligible for a replacement. We recommend inspecting your order as soon as it arrives.
What we don't cover
We are unable to offer replacements or refunds for the following:
- Change of mind or buyer's remorse
- Scent or color preferences (natural variation is inherent to handmade soaps)
- Packages lost or stolen after confirmed delivery — please refer to our Shipping Policy
- Damage resulting from improper storage or use
- Items reported more than 7 days after the confirmed delivery date
Order cancellations
Orders can be canceled within 2 hours if they have not been shipped yet. If you need to cancel, please contact us at support@gildedshimmersoaps.com as soon as possible and we will do our best to accommodate your request before processing begins.
Contact us
Have a question about your order? We're here to help. Reach out at support@gildedshimmersoaps.com and we'll get back to you as soon as possible.
We’re committed to giving you the best experience and the highest-quality soaps — always.
